Charm

Personalising & ordering

What is personalising and how does this work on the website?
You can start making your gift by clicking the green ‘start personalising here’ button. In our gift editor, you can personalise the gift completely in accordance with your wishes: add your own picture and/or text. If you want, you can also opt for a cool design to make your gift truly unique.

Is personalisation included in the price?
The price shown on the website includes the personalisation of your gift. Nice and clear!

How do I know if my picture has the right quality?
In the gift editor, you will receive a notification if the quality of the picture is insufficient. Do you have doubts about the quality of your picture beforehand or after this notification? Please contact our customer service; they are happy to help you!

What formats can I upload?
You upload JPG and PNG files into our editor. Is this too technical or do you have an image of a different format you would like to use? Please contact our customer service. They are happy to help you so you can make the gift you want!

What if the colour or option I want is not available?
Are you looking for a specific gift or a gift in a specific colour, but is this not listed on the website? Please contact our customer service; they are happy to help you!

How do I add a card to my gift? / What exactly is a card?
By clicking the ‘Free card’ in our shopping cart, you can add a fun card to your gift. You can put a personal message on this card, so the recipient will know exactly who to thank for this lovely surprise.

Is my gift wrapped?
Currently, we do not (yet) have a gift-wrapping service to wrap your present. We do deliver our gifts in a festive packaging. This means that your gift is ready to be given or that it can be sent to the recipient directly.