Help
order procedure
How can you order fun gifts from our website?
Find a fun gift and follow the steps indicated to order the gift. With the help of these steps, you can create a unique gift, entirely as you would like it. Once you have gone through all the steps, your unique gift will automatically be placed in your shopping cart. After entering your personal details including the correct delivery address and date, you will reach the payment screen. Here you can select a payment method and complete the transaction. The order is then complete and a confirmation email will be sent to the email address you registered with.
Confirmation email
If you have not received a confirmation email within half an hour you can contact the helpdesk. Do check your spam/junk mail folder to make sure the email has not been sent there.
It is important that you read the confirmation email carefully. It contains the information you have sent to YourSurprise.com. The order will be processed according to this information, so it must be exact. Should any of the information be incorrect, please contact our helpdesk immediately.
Cancel or change order
If an order must be changed or cancelled, you can do so by contacting the helpdesk. Cancellation can only take place when a gift has not yet been processed. You can reach the helpdesk via telephone, fax, email or chat. The contact page contains information about how to reach YourSurprise.com. Should you have any questions about ordering great gifts from YourSurprise.com, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.
How can you order fun gifts from our website?
Find a fun gift and follow the steps indicated to order the gift. With the help of these steps, you can create a unique gift, entirely as you would like it. Once you have gone through all the steps, your unique gift will automatically be placed in your shopping cart. After entering your personal details including the correct delivery address and date, you will reach the payment screen. Here you can select a payment method and complete the transaction. The order is then complete and a confirmation email will be sent to the email address you registered with.
Confirmation email
If you have not received a confirmation email within half an hour you can contact the helpdesk. Do check your spam/junk mail folder to make sure the email has not been sent there.
It is important that you read the confirmation email carefully. It contains the information you have sent to YourSurprise.com. The order will be processed according to this information, so it must be exact. Should any of the information be incorrect, please contact our helpdesk immediately.
Cancel or change order
If an order must be changed or cancelled, you can do so by contacting the helpdesk. Cancellation can only take place when a gift has not yet been processed. You can reach the helpdesk via telephone, fax, email or chat. The contact page contains information about how to reach YourSurprise.com. Should you have any questions about ordering great gifts from YourSurprise.com, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.
