Customer response: responses to YourSurprise.co.uk

Very good web site, delivery very prompt and value for money

Brillant concept, ease of use, speedy delivery, superb customer service

quality product at a good price. it was exactly as i ordered and the graphic was clear

Great Services, great item could do anything you wanted to the pillow and very easy to do

the gift was promt sent on time in nice cover and also iin safe box

Fab quality products. Fast delivery. Better than expected! gift was well received! THANK YOU!

Great present ideas and good range of wines and labels.

because it is a good site and there is beautiful things on it

I would recomment YourSuprise because you can trust them to deliver your products safely.

I have already recommended it. The final products are unique, service is fast and easy to use.

So easy to order, very competitive price and was delivered very soon

Faster delivery than expected came one day before, plus I was happy and satisfied with the product delivered securely and safely. Looked nice and decent. Thank you very much.

Fantastic product. I'm so happy with it that Ive had to show friends who want to purchase too.

i would recomend this site as the quality o the products are great.

Because you have creative gifts that you can't easily find in a shop.

excellent service and choice, very prompt delivery, very easy to use website

1. Ease of ordering.
2. Responded to my queries and emails promptly
3. Quality of products

Very pleased with the products and the service (extremely quick and reasonable delivery).

because what you guys do is very impressive. and i love it

quality product, hassle free delivery and transaction, ease of use of web page

Reliable service with quick delivery and perfect opportunity to add personal touch.

A nice personalised product and a large array of products.

Great products.Through Yoursurprise you can make so beautiful present for someone You love.

Its a very good site & you can choose what things you want on the item

Great company, service. Will use you again.....:........................ .................

First time ordering and absolutely delighted with my canvas - a 60th birthday present. Would definitely recommend both for service and customer care.

i was quite happy with the way i could choose the border and the images and that

lots of different ideas for presents and gifts would use again

I think it's a big choice of gifts and I was really happy with the communication and delivery time.

Excellent customer service when I had a query.. this was when I had a query.

Very quick service, item as described. Could not have chosen better

Service was excellent. Delivery was very quick. I emailed about a query regarding delivery address and got a rapid response. Fantastic service

The service was fast and site very easy to use really lovely products perfect gifts.

Good quality present! Made my mrs Christmas. Other should try this as alot of the gifts are personalised adding a special touch

very straight forward and easy website to use. delivery was within timescale so very happy with prompt quality service.

Hello,

thanks a lot for taking my order as a priority, I really really appreciate your service.
My boyfriend received his carton puzzle on feb 15th and he loved it!
Im glad I found your website to be able to send such thoughtful gifts!
You guys are great and do a wonderful job ;)

Thank you once again!
xox

I would just like to take the time to thank you very much and praise your excellent customer service. I received my order this morning and I am very happy with the quality. I will deffinatley be ordering again and will be recommending this website to friends.
Thank you once again,
Merry Xmas from a very happy customer

hello Pieter
I received the pillow and i would like to write is absolutely lovely im really glad about service , quality is brilliant i loved it!! I'll be recommending your website to all my friends!
Definitely I will be ordering something from you again!
Thank You

Dear Pieter,

Thank you for your reply to my email. Luckily when I arrived home today I found the gift had been delivered! I think it may be like you said, it probably got lost in the post somewhere!
The apron is fantastic - the quality is brilliant and my sister absolutely loved it! I'll definately be recommending your website to all of my friends!

I really appreciate all of your help in sorting this out for me, the service I have received from you - your prompt replies to my emails and your offers of help in sorting out my problem - show exceptional customer service.

I'm sure I will be ordering something from you again soon!

Natalie McClelland

I've just recieved my order of printed boxer shorts and I was disappointed with the quality. The writing wasn't printed straight across the wasteband and also there was a noticable mark on the shorts. I dont think I will be using this service again,

Sarah


Dear Sarah,

Thank you for your reaction.
We're very sorry to hear this of course! As discussed by email, we will send you a new boxer short with the text printed straight on the waistband of course. Besides, we will make sure the boxershort is clean.

Surprising regards,

Pieter van de Vate
Yoursurprise.co.uk

I received the cufflink today and this one was perfect!! We have tried and they look great!

I would like to thank you for your very good customer service and the quick action to re send the item. I commend your website and am very happy with my purchase and will surely be making more purchases due to not only a good quality and fast delivery but specially seeing what a great customer service you guys have.

Many thanks!!! :)

Best regards,
Shahzadi

The fathers day gift I ordered for my children to their dad arrived today, and I have to say how disappointed I was with the quality of the printing on the oven gloves, it was not straight and in a different position on each glove! Probably will not be ordering again


Reply Customer service YourSurprise.co.uk

Dear Mrs/Ms Spicer,

Thank you for your reaction.
We're very sorry to hear this of course! As discussed by email, we will send you a new pair of oven gloves with both prints straight and in the same position.

Surprising regards,

Pieter van de Vate
Yoursurprise.co.uk

I had a problem with the post in delivering my order. However, the customer service, especially Sacha, has been wonderfully helpful and showed professionalism in dealing with all my enquiries, and re-sent my order to really have the greatest surprise ever! The clock was perfect by all means, and I would definitely return to use your service.
I cannot thank you enough!!!!!
Kindest regards,
Shaimaa

Great gifts! Thanks!

Regards Stacey

Thanks for your super fast delivery, even abroad, and for the great result!!!I’ll be ordering more in the future!! Thanks

Hello,

I received my order on Friday.
It turned out really nice and was delivered quickly.
Thanks very much.

With kind regards,
Harry

I was looking for an original gift for my friend and picked the boxer shorts with photo. I wasn’t exactly sure what to expect when I saw the result on my PC, but when the finished product arrived I was pleasantly surprised. The quality of the photo was super. I also ordered a hipster for myself with the same photo and text. This has got to be a great surprise!
My compliments!!

Hello,

I ordered a birthday calendar with photos for my husband and he is over the moon with the result. Thanks for the great, fast service.

Kind regards,
B. Kiely

I just wanted to let you know that the clock is really fantastic!!
Thanks!!

Hello,

I would like to thank your team for the great service.
The coasters turned out SUPER nice.
It’s wonderful how you figured this out.
I am very grateful.

Regards,

Mary

Hello,

Got the CD bag with photo today. Really nice.
Thanks for the fast service.

With kind regards,
A. Jackson

Hello,

Thanks for an original gift at a good price! I have all 3 books, they look terrific.

With kind regards,
Nancy Roberts

Dear Sir/Madam,

You have made my day. I can only say one thing: “What service, I am blown away.”
I would like to thank you as I appreciate it very much. I am ready for Mother’s Day! Thank you once again.

With kind regards,
Tessa Rutherford

Wow, what fast service and lovely gifts!!!
I am very pleased, thank you very much!!!!

Regards,
Wendy